How can I add cakes, chocolates and teddies with my flowers?
You can simply add cakes, chocolates and teddies by clicking on ‘Buy Now’ button given below the productdetails in your shopping cart the same way you add flowers.Yes, in most cases you can. For personally customized orders please contact us. We will do everything we can to satisfy your request. You can also choose the closest bouquet from our catalogue and add in the remark field the changes you would like to make and the additional budget.

Can you make me up a fresh cut flower bouquet that’s not shown on your website?
Yes - if it is a flower delivery within Australia. We can customise a bouquet to your budget and requirements, simply email us and allow a few extra days for delivery.Yes, when you place an order online or via our order hotline, you are able to specify the required flower delivery time. While placing your order, you will be given an option for ‘Funeral Flowers’ which allows you to specify the time of the funeral and name of the deceased. If the flowers are to be delivered to a funeral director or chapel of rest, please provide as much detail as possible.If you would like to cancel your order you must notify us as soon as you possibly can and not later than 36 hours in advance of the delivery date.

How to submit an order through the website?
A : With one click you can shop online at  You’ll enjoy our award-winning web site, and our wide selection of flowers, plants, gift baskets, gourmet treats, unique gifts, popcornTo process your order on time and without any delay, please make sure you follow these steps with respect to the recipient’s address: For deliveries to hospitals, please indicate the recipients name, ward and room number whenever possible. For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc.

How can I track my order?
You can track your order by logging in to ‘Customer Section’. When you place an order with us, you automatically become a member of  You can login to Customer Section by using your email address and password.Yes - if it is a flower delivery within Australia. We can customise a bouquet to your budget and requirements, simply email us and allow a few extra days for delivery.If you complete your order before our 2.30pm same-day cut-off time and your order consists entirely of ‘same-day’ gifts, we will be able to send your flowers and gifts on the same day (Monday-Friday).

When does the delivery take place?
Note: Orders with destination Australia and New Zealand must be placed 48 hours in advance. Orders with destination Japan and Philipines must be placed 36 hours in advance.You will receive a confirmation email after your order has been delivered. You can also check on the status of your order in your account.

How do I find different types of products?
A : Shopping with us has never been easier! Our EStore page offers a variety of gifts to celebrate the joy of gifting - whether you’re shopping for gifts In Season, such as holidays, or those precious Everyday Celebrations like birthdays and anniversaries. We also carry gifts to cover a variety of reasons in Sentiments, or you can shop By Price. Choose from our wide range of bouquets, arrangements, combo gifts , artificial flowers and more.You will receive a confirmation email after your order has been delivered. You can also check on the status of your order in your account. Click on the link below.Note: Orders with destination Australia and New Zealand must be placed 48 hours in advance.

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